Position Overview
Georgia Tech Professional Education’s Online Master’s Programs (Distance Learning) is seeking a Student Assistant to support proctoring operations, survey management, and student services. This role will focus heavily on Qualtrics, including survey creation, distribution, data management, and process improvement. The position also supports internal workflows related to in-person proctoring, documentation of procedures and SOPs, and communication with prospective students.

The Online Master’s Programs serve six degree programs and more than 800 students, with continued growth each year. The Graduate Assistant will work closely with staff to refine proctoring processes, maintain accurate documentation, and assist with reporting and small operational projects.

Major Duties & Responsibilities
-Build, update, and manage Qualtrics surveys related to proctoring and student services.
-Support survey distribution, response tracking, and data quality checks.
-Assist with documenting internal processes, SOPs, and workflow updates.
-Prepare reports using Qualtrics, Excel, and internal tools.
-Conduct internet research, perform data entry, and generate summary documents.
-Correspond with prospective students via email to provide information and support.
-Assist staff with small projects that improve operational efficiency and student experience.

Qualifications

We are looking for someone who enjoys working with data, learning new technology, and supporting students through clear communication and organized processes.

The ideal candidate has:

-Strong planning, organization, and multitasking skills.
-Excellent written and verbal communication with strong attention to detail.
-Proficiency in Office 365 (Excel, Word, PowerPoint) and an aptitude for learning new systems.
-Interest or experience in Qualtrics, survey design, or data reporting.
-Ability to follow instructions, manage deadlines, and work independently.
-Experience with project management tools is a plus.

Distribute incoming mail and packages
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Notify staff/faculty about received packages
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Update daily documentation, building signage, etc.
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Notate and forward walk-up calls, requests, and concerns to:
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Deion Sutton or
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Wade Johnston (based on who is being asked for)
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Assist staff, students, faculty, and the public
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Support staff requests such as:
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Poster printing
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Office supply distribution
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In-office set-up and tear down (as needed)
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Perform conference room checks
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Conduct building walkthroughs
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Check supplies in offices and breakroom
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Run daily mail route
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Check and manage building cardboard

This role supports proactive media engagement that elevates the Institute’s storytelling, research and thought leadership efforts. This role focuses heavily on monitoring media trends and news cycles, mining campus research and publications for compelling stories, and identifying strong opportunities for faculty experts across broadcast, print and digital. The student will research reporters and outlets, assist in drafting and refining pitches, and support strategic outreach to local, national, trade, and broadcast media. Additional responsibilities include tracking pitching activity and coverage, compiling impact reports, updating and maintaining the Georgia Tech Experts Hub to reflect emerging areas of expertise, and contributing content to media relations newsletters.